1. Acceptance of Terms
By accessing and using SKOR ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
SKOR is a uNPS (User Net Promoter Score) collection platform that provides:
- Embeddable widgets for websites to collect user satisfaction scores
- Analytics dashboard for reviewing scores and insights
- Widget builder for customizing widget appearance and behavior
- API endpoints for score submission and retrieval
3. Data Collection and Privacy
3.1 Information We Collect
When you use our Service, we collect:
- Score Data: User satisfaction scores (0-10) submitted through widgets
- Analytics Data: Device information, browser details, network metrics, and user behavior data
- Project Information: Project ID, name, and description for dashboard access
- Technical Data: IP addresses, user agents, timestamps, and session information
3.2 How We Use Your Data
We use collected data to:
- Provide and maintain the Service
- Generate analytics reports and insights
- Improve our Service and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
4. Security and Data Protection
4.1 Security Measures
We implement industry-standard security measures including:
- HTTPS encryption for all data transmission
- Secure API endpoints with proper authentication
- Database encryption and access controls
- Regular security audits and vulnerability assessments
- Cross-site request forgery (CSRF) protection
4.2 Widget Security
Our widget implementation includes:
- Secure JavaScript execution with proper CSP headers
- Input validation and sanitization
- Rate limiting to prevent abuse
- Secure data transmission to our servers
5. User Responsibilities
5.1 Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service to collect data without proper consent
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service
- Use the Service for spam or malicious purposes
- Violate any applicable laws or regulations
5.2 Widget Implementation
When implementing our widgets on your website:
- Ensure you have proper privacy policies in place
- Obtain necessary consent from your users
- Comply with applicable data protection laws (GDPR, CCPA, etc.)
- Maintain secure website practices
- Regularly update your website and dependencies
6. Intellectual Property
All content, features, and functionality of the Service are owned by SKOR and are protected by international copyright, trademark, and other intellectual property laws. You may not:
- Copy, modify, or distribute our code without permission
- Reverse engineer or attempt to extract source code
- Use our branding or trademarks without written consent
- Create derivative works based on our Service
7. Third-Party Services
Our Service may integrate with or link to third-party services. We are not responsible for:
- The privacy practices of third-party services
- The security of third-party integrations
- The content or functionality of external websites
- Any damages caused by third-party services
8. Limitation of Liability
To the maximum extent permitted by law, SKOR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, data, or business opportunities
- Damages resulting from security breaches
- Service interruptions or downtime
- Data loss or corruption
9. Service Availability
We strive to maintain high availability but cannot guarantee uninterrupted service. We may:
- Perform maintenance that temporarily affects service
- Update or modify the Service with reasonable notice
- Suspend service for security or legal reasons
- Discontinue features or functionality
10. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updates to this Terms of Service page
Continued use of the Service after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which SKOR operates, without regard to conflict of law principles.
12. Contact Information
If you have any questions about these Terms of Service, please contact us:
- Email: legal@skor.nomadis.com
- Website: https://skor.nomadis.com